Pivotal Choices Coaching

Taking Small Steps toward Responsibility to Gain Acknowledgment

While working with my career coaching clients, I’ve heard the same words being spoken by people who are in very different settings. . . . Low-person on the totem pole. . . . .Lack of acknowledgment by the supervisor. . . .Manipulation/ emotional abuse/ unethical actions. . . .

Let me describe the situations of three people in very different settings whose experiences have striking parallels.

The three people, though in very different settings, have similar predicaments—their talents are going unrecognized. 

Jim is a young man working with a research group.  He’s finishing his dissertation and has been with the group only a few months, while the other 3 people have been in the group for some time.  Jim is bright, ambitious, and frustrated.  He doesn’t think the others on the group recognize his talents in research and writing, and furthermore he thinks the others in the group have made some mistakes that may cost the group time and perhaps prestige. 

Another of my clients, June, is a middle-aged woman who feels that she is not being acknowledged adequately in her place of work.  She works in a small company but finds that her talents are frequently ignored.  She call herself a potted plant—people look through her, never thinking of including her in any of the more interesting projects.

The 3rd person, Joy, is a thoughtful person, a good writer, and also very analytic. Her company is quite large, and the division where she works is fast-paced and demanding.  Joy recently was on sick leave, but before she took sick leave she was on the track for promotion.  Part of the reason that a promotion appeared to be in her future was because the supervisor appeared to be impressed with Joy’s work.  And Joy had a good attitude, worked hard, and made a point of being a team player, both in terms of  working well with her colleagues and also in working well with her supervisor.

When Joy took sick leave, the supervisor did not seem to realize that Joy would be out for some time and that Joy did not have a choice.  When Joy returned to the office, it appeared that the supervisor begrudged Joy the time away and was going to make her pay for being out of the office.  Joy was bowled over at the unfairness of the unexpected turn of events. 

All three people seem dismayed, but only two are disgruntled- Jim and June.  Both Jim and June seem to think that they are entitled to a higher position by virtue of their being bright.  However, neither has used their intuition or social intelligence to improve communication or to show what they could add to the group.  Both may be low person on the totem pole in their particular group, but they could make things more equal by stepping out of their isolation to communicate more, to contribute more, and to recognize the gifts of others in their group.

Joy, on the other hand, has been dealt a raw deal.  She has choices, but it appears that her supervisor is holding a grudge and Joy may be right not to trust her.  If Joy has other reasons for staying in her current position and if she can work hard and well and avoid becoming disgruntled, she may eventually win the supervisor over.  Or the supervisor may move or be removed.  Joy seems to have the strength of character to work through the difficult situation. 

What has been striking to me is that the person whose situation is truly unfair seems to be bravely rising to the occasion.  She has grace as well as courage.  She continues to look for ways to contribute to the group and does not gossip about the unfair situation she found upon returning from sick leave.

Joy needs my support, but Jim and June need to be challenged. 

I am challenging Jim and June to make small steps toward assuming more responsibility for their situations. 

Until they emerge from entitlement and do whatever needs to be done, they will remain unhappy and unfulfilled.

I have faith… Potted Plans can bloom.

If you would like to share your story with me, I’d love to hear from you..

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How to Act like an Extrovert and Put Yourself Out There; or, Business Calls Can Lead to Happiness

Are you paralyzed at the thought of making a call to market your services or to ask something of another person?

How about calling a contact, someone you’ve met at some point? 

Or do you do whatever you can to avoid all marketing calls?

I’m an introvert, and in the past I would rather do about anything than make a call. 

When I was training to be a coach, I was told to make cold calls to market my services.

The trainer told our class that the individual goal for each of us was to get x number (say 5) of “no” responses.

The assignment was just to make the call and had nothing to do with outcome.  That made the process easier. 

Positive Psychologist researcher Chris Peterson tells us that extroverted people are happier than introverted people.

Introverted people should be asked to do extroverted things. 

What this means for you is
     •   If you are asked to make calls, then you should find a way to do that.
     •   Ask the same of yourself.
     •   In a nutshell -- Ask yourself to do extroverted things.

Even if making calls is difficult for you, once you have done this extroverted task of reaching out to others, you will be glad that you did it.

See if this approach works for you:
1.  Take the pressure off—you’re not invested in outcomes.  Tell yourself that your goal is to receive 5 “no” responses to your marketing calls.
2.  Then ask yourself 2 questions
     a. “What does this person need?”
     b. “What do I have to offer that will solve a problem for this person?”
3.  Write a script for yourself.
4.  Tape yourself reading your script.
5. Listen to the tape and jot down key points that you are making; add missing points.
6.  Practice talking (not reading).
7.  Make the first call no matter how nervous you feel.  No dilly-dallying.
8.  Remember that this call will bring you one call closer to your goal of 5 no’s.
If you get a yes, what a gift!  That’s the prize in the Happy Meal box.
9.  Begin every call with a smile on your face.

When you finish, take note of how satisfied you feel.

According to Chris, you’ll be just as satisfied as if you were extroverted. 

Six Steps that Will Kick-Start a Tired, Stalled Project

The other day a caller asked if I had ever coached someone who had become stalled on a house renovation project.  My answer was no, but what came to mind was how similar all big projects are.   How difficult it can be to keep going.  How crushing the project can become. 

But it doesn’t have to be this way.

Let’s say it was you who started the renovation project. You envisioned the changes you were going to make.  You put together a plan to accomplish those changes.

And you took on this project in part because of what you wanted to prove to yourself.

Following through on such a commitment takes courage and resilience.  I’ve seen someone with these qualities accomplish an amazing home renovation project.  The husband of one of my nieces almost single-handedly built a large room onto their house.  He’s an accomplished man, but he’s not a carpenter, nor is he an architect.  Nevertheless, over many months, the structure came together, and it’s a lovely addition to their home.

Completing such a project must be more than satisfying.  I would guess that the end feeling would be relief coupled with enormous joy in the accomplishment.

But if the renovation project is yours and if you’re stuck, re-starting takes courage and a willingness to look with new eyes at what this project will require from you.

Here are the Six Steps you have to take:

1.  You need a plan, the more detailed the better.  Without a plan, you probably won’t succeed.

2.  Make realistic, manageable goals each and every day or work session.

3.  When you accomplish the day’s goal, stop for the day—you don’t keep going.  Stopping when you’ve reached a realistic goal gives you the strength to come back another day.  If you go beyond the realistic goal, you make it much harder to return to the project.

4.  After you quit for the day, acknowledge yourself for the courage it took for you to take on this whole project, as well as for what you have accomplished that day.

5.  And give yourself permission to feel joy in meeting the challenge. 

6.  Draw on that feeling of renewed courage and the surge of joy to start your work another day.

Embarrassment, discouragement, and shame are likely to accompany getting stuck on a home renovation or building project.  Having one’s failure on public display can be brutal.  But the dread of being found out when a failure isn’t so visible is also hard to bear. 

Life’s too short to live in dread or shame.  You have a choice.  I say get started on that detailed plan . . . and then get to work!

A Hopeful Choice: Happiness at Harvard through Goal-Setting

Serendipity struck last night.  As I was clicking on my TV remote, putting off the choice between writing or sleeping, I happened on "The Daily Show" on Comedy Central.  At that moment Jon Stewart was introducing Tal Ben-Shahar, author of the book Happier and instructor of the most popular class at Harvard—a class on Positive Psychology.

In his book Happier, Ben-Shahar emphasizes goal-setting and the effect goals have on changing one’s life. 

Jon Stewart, ever the cleverly entertaining cynic, poked fun at the concept of a Happiness course with its overtones of self-help. Stewart asked if the class is popular because it’s easy.

Ben-Shahar held his own, showing his witty side as well as that of the scholarly researcher.  He said that his class conveys the research and science behind the emerging field of positive psychology and also helps students improve the quality of their own lives.

Experience tells those of us who have taught college students that students need to find meaning in the academic process beyond the notion that one day it will all be over.  In the middle of exams, papers, and required readings, it’s easy to feel isolated and anchorless.

Ben-Shahar says that having goals demonstrates hope, or in his words, “the belief that we are capable of overcoming obstacles.”

To illustrate, Ben-Shahar compares life to a journey in which you’re walking along with a knapsack on your back until you come to a brick wall.  Do you turn back or “throw your knapsack over the wall, thus committing yourself to finding ways of getting through, around, or over the wall?”

The first difficult choice is setting the goal.  Throwing your knapsack over the wall takes faith in yourself, but even more importantly, the willingness to make a commitment.  This is what I will do.  I will find a way.   

The brick wall is a pivotal choice.  You can commit to scaling that wall or turn back.  Committing to a specific, stated goal makes it easier to keep going.  And surmounting that brick wall bodes well for overcoming additional brick walls in your future.

Makes sense, right? And so obvious! Or as Jon Stewart said to Ben-Shahar about positive psychology and also about Ben-Shahar's teaching positive psychology at Harvard, “It’s a fascinating subject and one I can’t believe you’re getting away with.”

To see the Tal Ben-Shahar video clip, go to
http://www.comedycentral.com/shows/the_daily_show/videos/most_recent/index.jhtml and click on the box for the Tal Ben-Shahar video.

I’d love to hear your reaction to Tal Ben-Shahar.